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Privacy Policy

Effective Date: December 2024

Last Updated: December 2024

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Role (Parent, Educator, Institution representative)
• Professional qualifications (for educators)
• Location information for service matching

Child Information (Parents Only)

• Child's name, age, and grade level
• Special needs categories and IEP goals
• Progress tracking and educational milestones
• Communication preferences

Technical Information

• IP address, browser type, and device information
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

Primary Uses

• Service Delivery: Connecting parents, educators, and institutions
• Progress Tracking: Monitoring and reporting educational progress
• Communication: Facilitating secure communication between parties
• Matching: Using AI to match compatible educators and institutions

Secondary Uses

• Improving our platform and developing new features
• Providing customer support and technical assistance
• Sending important updates about our services
• Ensuring platform security and preventing fraud

3. Information Sharing

When We Share Information

• With Your Consent: When you explicitly authorize sharing
• Service Providers: Trusted partners who help operate our platform
• Educational Team: Between authorized members of a child's educational team
• Legal Requirements: When required by law or to protect safety

4. Data Security

• Encryption: All data transmitted using industry-standard encryption
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Compliance: FERPA, COPPA, and GDPR compliant practices

5. Your Rights and Choices

You Have the Right To

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of non-essential communications
• Restrict certain data processing activities

For EU Residents (GDPR)

You have additional rights under the General Data Protection Regulation, including the right to object to processing and the right to data portability.

6. Data Retention

• Active Accounts: Data retained while account is active
• Inactive Accounts: Deleted after 2 years of inactivity
• Child Records: Retained according to educational record requirements
• Legal Hold: Some data may be retained longer for legal compliance

7. Children's Privacy

We take special care with children's information:

• We only collect children's information through parent accounts
• Parents have full control over their child's information
• We comply with COPPA (Children's Online Privacy Protection Act)
• Educational records follow FERPA guidelines

8. International Transfers

If you're located outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for international transfers.

9. Changes to This Policy

We may update this privacy policy periodically. We'll notify you of significant changes via email or platform notification at least 30 days before they take effect.

10. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@2utr.com
• Website: Contact Form
• Response Time: We respond to privacy requests within 30 days